Managing Support Clients

Triplo has been taking on more support clients, which involves taking care of sites that we didn't originally build. On boarding and managing a roster of support clients while also managing larger development projects poses unique challenges. 

I'd like to share some of the things we're doing at Triplo to grow and support our support offerings and share some of the challenges. 

I'm looking for ideas, tools, workflows, and management techniques that others use to manage their support clients. 

I'm really looking forward to this discussion.

Expected audience: Freelancers or small development shops that manage support clients or are interested in the topic.